To receive advice on the Products on the site or for any other questions, Essensitive provides:

– A direct email: info@essensitive.com

• Consultants in authorized retails or Department Stores. 

What are the shipping costs and times?

Standard shipping costs are free for all orders.

Essensitive offers a shipping method:

– Standard shipping Standard shipping is done by GLS.

Orders are delivered within 2-5 business days from shipping. The order will be shipped after acceptance of payment and verification of certain data.

It is possible to have the order delivered to the chosen address You can choose the place of delivery in the purchasing phase, in the section “Shipping/Payment”. 

Is credit card payment on the site safe?

Secure payment

The payments on www.essensitive.com are absolutely safe. Thanks to SSL encryption, your bank details appear on the Internet only in encrypted form, so they are encoded to be invisible. 

Payments by check or other methods not expressly stated herein are not accepted.

3.2 What methods of payment are accepted?

Payment for orders on the site can be made www.essensitive.com.com by credit card: Visa, MasterCard, American Express, Postepay and Paypal. We do not accept payment by check or other methods not expressly indicated here.

3.3 When will the payment be effective?

Upon confirmation of payment, an authorization is issued by the buyer’s bank. However, the bank account will only be debited when the package is shipped.

3.4 What can I do if the payment is refused?

In case of refusal of online payment, we invite you to contact your bank. Essensitive Customer Service remains at your disposal for any further questions.

4.1 How to make a return?

Any product purchased on the Essensitive.com online store can be returned within 14 days from the date the order was received by the buyer. 

To make a return, you can fill out the paper return form in the package you received and send a scan to info@essensitive.com. 

Usually, shipping costs related to the return are borne by the buyer. In the event of a technical problem or an error in the delivery of the items, the return costs will be refunded.

Essensitive is committed to refunding you within 14 days of receiving the returned products. Refunds are made by bank transfer to the account associated with the card used for payment. 

We do not make returns and refunds of products ordered on other e-commerce sites or perfumery stores.