Shipping and Returns

Return Procedure

1. Complete the Return Form

• Inside the package you received you will find the paper return form.
• Please complete the form in full and send a scanned copy to info@essensitive.com to confirm your request.

2. Ship the Return

• Items must be returned in their original packaging, unused and in perfect condition.
• Return shipping costs are the responsibility of the customer, except in cases of delivery errors or defective products.

3. Inspection and Refund

• Once the return is received, a quality check will be carried out to verify the condition of the items.
• If the return is approved, the refund will be processed within 14 days of receiving the returned products.
• Refunds will be issued via bank transfer to the account associated with the payment method used for the purchase.

Return Conditions

• Products must be returned in their original packaging and in perfect condition.
• For hygiene and safety reasons, opened or used products cannot be returned.
• Products purchased from third-party retailers, physical stores, or other e-commerce platforms are not eligible for return or refund.

Shipping Cost Refunds