Shipping and Returns
Purchases made on Essensitive.com may be returned within 14 days from the date the order is received by the buyer.
Return Procedure
To start the return procedure, please follow these steps:
1. Complete the Return Form
2. Ship the Return
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Items must be returned in their original packaging, unused and in perfect condition.
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Return shipping costs are the responsibility of the customer, except in cases of delivery errors or defective products.
3. Inspection and Refund
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Once the return is received, a quality check will be carried out to verify the condition of the items.
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If the return is approved, the refund will be processed within 14 days of receiving the returned products.
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Refunds will be issued via bank transfer to the account associated with the payment method used for the purchase.
Return Conditions
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Products must be returned in their original packaging and in perfect condition.
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For hygiene and safety reasons, opened or used products cannot be returned.
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Products purchased from third-party retailers, physical stores, or other e-commerce platforms are not eligible for return or refund.
Shipping Cost Refunds
In the event of technical issues, defective products, or delivery errors on our part, Essensitive will cover all return shipping costs and issue a full refund of the amount paid.
For more information, please refer to the
Terms and Conditions on our website or contact our customer service at info@essensitive.com.
